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Poynter Google's Ten Things Conflict of Interest


Wired Explains "Don't Be Evil" - 5/01/2004 02:40:00 AM

Wired had an excellent article in January 2003 that explains what Don't Be Evil means at Google. The article, "Google vs. Evil," headlines:

The world's biggest, best-loved search engine owes its success to supreme technology and a simple rule: Don't be evil. Now the geek icon is finding that moral compromise is just the cost of doing big business.

As Google grew, the company had to answer some difficult questions:

Should Google play ball with repressive foreign governments? Refuse to link users to "hate" sites? Punish marketers who artificially inflate site rankings? Fight the Church of Scientology's attempts to silence critics? And what to do about the cache, Google's archive of previously indexed pages? In April, the German national railroad threatened legal action to remove an obsolete site containing sabotage instructions.

Most major companies refer to a detailed code of corporate conduct when considering such policy decisions. General Electric devotes 15 pages on its Web site to an integrity policy. Nortel's site has 34 pages of guidelines. Google's code of conduct can be boiled down to a mere three words: Don't be evil.


Google has struggled with these questions, and has been criticized for sometimes giving in.

But here's the kicker:

There is no wiggle room - no gray area whatsoever - when it comes to those who attempt to subvert the power of Google to their own commercial ends. One thing Brin is sure of: On the side of evil lies trickery.

I ask Brin to imagine, for a moment, running his company's evil twin, a sort of anti-Google. "We would be doing things like having advertising that wasn't marked as being paid for. Stuff that violates the trust of the users," he says, describing a site that sounds not unlike the pay-for-placement search site Overture. "Say someone came looking for breast cancer information and didn't know that some listings were paid for with money from drug companies. We'd be endangering people's health."


The article is well worth the time to read if you want to understand Google or the challenges in making the right decision when you're pressured to compromise your ethics to make a profit.

Here's the concluding paragraph:

It's inevitable that a company of Google's size and influence will have to compromise on purity. There's a chance that, in five years, Google will end up looking like a slightly cleaner version of what Yahoo! has become. There's also a chance that the site will be able to make a convincing case to investors that long-term user satisfaction trumps short-term profit. The leadership of the Internet is Sergey Brin's to lose. For now, at least, in Google we trust.


Don't Be Evil - 5/01/2004 02:16:00 AM

To kick this off, here's the Don't Be Evil text from Google's IPO registration papers filed on April 29. I am dedicating this site, www.dontbeevil.com, to the concepts of integrity and honest dealing. Google is a good example of this world view.

Don’t be evil. We believe strongly that in the long term, we will be better served—as shareholders and in all other ways—by a company that does good things for the world even if we forgo some short term gains. This is an important aspect of our culture and is broadly shared within the company.

Google users trust our systems to help them with important decisions: medical, financial and many others. Our search results are the best we know how to produce. They are unbiased and objective, and we do not accept payment for them or for inclusion or more frequent updating. We also display advertising, which we work hard to make relevant, and we label it clearly. This is similar to a newspaper, where the advertisements are clear and the articles are not influenced by the advertisers’ payments. We believe it is important for everyone to have access to the best information and research, not only to the information people pay for you to see.


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